Indifferent and 'could not careless" attitude of MSEDCL.
Last year in July, WYITHOUT subsidy,
with very altruistic motive of saving the world environment. To respond
to policy of Govt of India to install alternate source of energy, I
installed roof top solar system. Of course with electricity bill of only Rs 90/-
as demand charges. I was saving of almost Rs 1000/- pm which was a great
motivator.
Happy
state of affairs did not last.
In
my electricity bill for December I was charged Rs 320/- as demand charges.
which is more than THREE TIMES the correct charges. I rang up representative of
the firm, they have commitment to give after sales service. He accompanied me
to Trimurti Nagar Sub Division of MSEDCL.
There
were 4-5 other people in the same boat having been slapped with demand charges
of Rs 320/-.
Staff
at Trimurti Nagar was quite helpful. They informed us that Correct tariff code
for our single phase residential connection is " 90 LT I Res. 1". In
this case higher demand charges have been levied due to entry of wrong tariff
code of "92 LT-I A" which is the code for 3 phase
connection.
They
projected our case to higher level. My complaint was acknowledged as " Tariff
Change application no 24944619 on 23 Jan" . Till date there is no
response.
To
add insult to injury in the bill for
January the same thing happened. I made on line complaint which was acknowledged
as "request ID 00000 14814849"
I
do not understand why should a COMPLAINT be acknowledged as REQUEST.
When
contacted, firm representative informed me that hundreds of customers of all
the firms installing roof top solar panels are facing the same problem. They
have repeatedly approached various divisional offices. Only reply they have
received is that " The do not know how or why this has happened. It was
done by IT dept and they are helpless and cannot help.
As
informed to me by my rep, When contacted Mr. Kundan T Bhise, Executive Engineer
Congress Nagar division office, replied that "he has no idea. It has been
done by IT dept and he cannot help" etc.
I
fail to Understand why an Executive Engineer cannot take up the matter with IT department.
As if IT Dept is
an alien entity beyond communication.
It
reflects nothing else but totally indifferent and “Could not care less”
attitude.
Will
somebody in MSEDCL please pay heed to plight of hapless customers.
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